It And Telecom - End User As A Service: Help Desk;tier 1-2,workspace,print,output,productivity Tools

📘 Source: GSA PSC Manual — April 2025 Edition

End user client computing delivered as a service. Includes software and support tools delivered as a service contract and used for End User support such as Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and print services. A/V and VTC include services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Print services include Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related productivity software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

• Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

PSC code DE10 — It And Telecom - End User As A Service: Help Desk;tier 1-2,workspace,print,output,productivity Tools — is used by federal contracting officers to classify service purchases. When an agency awards a contract for it and telecom - end user as a service: help desk;tier 1-2,workspace,print,output,productivity tools, they record PSC code DE10 in the Federal Procurement Data System (FPDS).

As a vendor, knowing this PSC code helps you find relevant opportunities. Search for active solicitations using PSC code DE10 on SAM.gov, or review historical awards on USASpending.gov to understand which agencies buy this service and at what contract values.

PSC code DE10 falls under the It And Telecom - End User category. Service codes like this one are used for professional services, IT, construction, and R&D contracts.

To find opportunities using this PSC code on SAM.gov:

You can also track historical spending patterns for PSC code DE10 on USASpending.gov. Filter by agency, fiscal year, and award type to identify your best customers and forecast future opportunities.

What is PSC code DE10?

PSC code DE10 — IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools — is a federal Product and Service Code used to classify service purchases on government contracts. It falls under the IT category and is used by contracting officers when reporting contract actions in the Federal Procurement Data System (FPDS).

How do I use PSC code DE10 in SAM.gov?

PSC codes are used by the government to describe what they are buying, not by vendors to register. However, understanding PSC code DE10 helps you identify which federal opportunities to pursue. Search for active opportunities using this PSC code on SAM.gov under Contract Opportunities, or use USASpending.gov to see historical contract awards under this code.

What types of contracts use PSC code DE10?

Federal agencies use PSC code DE10 (IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools) when awarding contracts for software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphi. You can view all current and historical contract awards under this code on USASpending.gov.