It And Telecom - End User: Help Desk;tier 1-2,workspace,print,output,productivity Tools (hw/perp Sw)

📘 Source: GSA PSC Manual — April 2025 Edition

Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, printers and other central printing or output needs. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

• Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

PSC code 7E20 — It And Telecom - End User: Help Desk;tier 1-2,workspace,print,output,productivity Tools (hw/perp Sw) — is used by federal contracting officers to classify product purchases. When an agency awards a contract for it and telecom - end user: help desk;tier 1-2,workspace,print,output,productivity tools (hw/perp sw), they record PSC code 7E20 in the Federal Procurement Data System (FPDS).

As a vendor, knowing this PSC code helps you find relevant opportunities. Search for active solicitations using PSC code 7E20 on SAM.gov, or review historical awards on USASpending.gov to understand which agencies buy this product and at what contract values.

PSC code 7E20 falls under the It And Telecom - End User category. Product codes like this one are used for physical goods and equipment purchases.

To find opportunities using this PSC code on SAM.gov:

You can also track historical spending patterns for PSC code 7E20 on USASpending.gov. Filter by agency, fiscal year, and award type to identify your best customers and forecast future opportunities.

What is PSC code 7E20?

PSC code 7E20 — IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) — is a federal Product and Service Code used to classify product purchases on government contracts. It falls under the IT category and is used by contracting officers when reporting contract actions in the Federal Procurement Data System (FPDS).

How do I use PSC code 7E20 in SAM.gov?

PSC codes are used by the government to describe what they are buying, not by vendors to register. However, understanding PSC code 7E20 helps you identify which federal opportunities to pursue. Search for active opportunities using this PSC code on SAM.gov under Contract Opportunities, or use USASpending.gov to see historical contract awards under this code.

What types of contracts use PSC code 7E20?

Federal agencies use PSC code 7E20 (IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW)) when awarding contracts for software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphi. You can view all current and historical contract awards under this code on USASpending.gov.