It And Telecom - Service Delivery Management (hardware And Perpetual License Software)

📘 Source: GSA PSC Manual — April 2025 Edition

Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

• Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

• Excludes the Tier 1 and 2 Help Desk products.

PSC code 7D20 — It And Telecom - Service Delivery Management (hardware And Perpetual License Software) — is used by federal contracting officers to classify product purchases. When an agency awards a contract for it and telecom - service delivery management (hardware and perpetual license software), they record PSC code 7D20 in the Federal Procurement Data System (FPDS).

As a vendor, knowing this PSC code helps you find relevant opportunities. Search for active solicitations using PSC code 7D20 on SAM.gov, or review historical awards on USASpending.gov to understand which agencies buy this product and at what contract values.

PSC code 7D20 falls under the It And Telecom - Delivery category. Product codes like this one are used for physical goods and equipment purchases.

To find opportunities using this PSC code on SAM.gov:

You can also track historical spending patterns for PSC code 7D20 on USASpending.gov. Filter by agency, fiscal year, and award type to identify your best customers and forecast future opportunities.

What is PSC code 7D20?

PSC code 7D20 — IT AND TELECOM - SERVICE DELIVERY MANAGEMENT (HARDWARE AND PERPETUAL LICENSE SOFTWARE) — is a federal Product and Service Code used to classify product purchases on government contracts. It falls under the IT category and is used by contracting officers when reporting contract actions in the Federal Procurement Data System (FPDS).

How do I use PSC code 7D20 in SAM.gov?

PSC codes are used by the government to describe what they are buying, not by vendors to register. However, understanding PSC code 7D20 helps you identify which federal opportunities to pursue. Search for active opportunities using this PSC code on SAM.gov under Contract Opportunities, or use USASpending.gov to see historical contract awards under this code.

What types of contracts use PSC code 7D20?

Federal agencies use PSC code 7D20 (IT AND TELECOM - SERVICE DELIVERY MANAGEMENT (HARDWARE AND PERPETUAL LICENSE SOFTWARE)) when awarding contracts for software that is licensed for use indefinitely. this can also be referred to as perpetual, indefinite, permanent, contin. You can view all current and historical contract awards under this code on USASpending.gov.